FAQs

Is reception open 24 hours?

The reception in Miss Sophie’s Hotel is working from 07.00-23.00 daily. Guests arriving/leaving before or after that can check in/check out in Sophie’s Hostel (Melounova 2), where we have a 24-hour reception.

When can I check in?

Generally speaking, check-in is at 3pm. However, we know your travelling boots will be tired so we’ll let you check in as soon as your room or bed is ready. You are welcome to store your bags in the luggage room or use the common facilities while you wait.

When do I have to leave?

It’s hard to see you go but since you’ll be traveling on, we ask that you check out by 11am to make room for incoming guests. The lockers and lounge will still be at your disposal, of course.

What does the price include?

Just because you can’t see them doesn’t mean they’re not there – taxes! In addition to regular taxes there is also a per head “tourist tax” in Prague. But you don’t need to worry about them because they’re already included. Likewise, we don’t think our beds would be very comfortable if we didn’t put linens on them so the price includes: taxes, towels, linens, daily housekeeping

How can I pay?

The mighty Czech Koruna (or “crown”) or the even mightier Euro (at our current in-house exchange rate) are both accepted, as are credit/debit cards.

Will Miss Sophie’s accept my Euros or exchange Euros for Czech crowns?

In a word, yes. We use an in-house exchange rate. Please inquire at reception for more information. This service is available as long as the receptionist has sufficient currency.

I don’t have a credit card. Can I still make a reservation?

Sure, but only during non-peak season. If you do not have a credit card, we also accept advance payment through a bank transfer to secure your reservation.

You might also be able to make a non-confirmed reservation, whereby you must call or email to confirm two days before your arrival. This also requires that you arrive by 3pm or call again to reconfirm on the day of your arrival. This option is not always available so email us and we’ll see what we can work out for you:info@miss-sophies.com.

Is there a minimum or maximum stay requirement?

For most of the year we have no minimum stay requirements, although on peak holidays – Easter and New Years Eve – there is usually a 3-4 night minimum stay.
Extended stays for more than 7 nights are only accepted with prior discussion. Please email us with your requirements.

I need a visa for the Czech Republic. Can Miss Sophie’s Hotel send me a reservation confirmation so I can apply?

Yes. If you require a letter of confirmation of your reservation with our official stamp and signature in order to apply for a visa, please allow up to 3 days for us to prepare this document. There is a non-refundable processing fee of 300 CZK and we require full non-refundable prepayment of your reservation. These payments are non-refundable in all circumstances. Please also note that we can only send these letters as a .pdf attachment via email.

To find out whether you need a visa to visit the Czech Republic you can visit this website: Ministry of Foreign Affairs of the Czech Republic

Can I have breakfast at Miss Sophie’s?

Yes! Every morning, our chefs at Sophie’s Kitchen (just across the street) proudly prepares a hearty breakfast offering. An all-you-can-eat buffet is available for 150 CZK which includes fresh breads, ham and cheese selection, jams, granola, fruits, yoghurt, juice, tea and coffee. You can also upgrade to a hot brunch option for 200 CZK which includes the full buffet as well as freshly cooked hot items – such as eggs, omelets, bacon, pancakes and more!

Will my things be safe at Miss Sophie’s?

For the safety of our guests and their belongings, we offer:

• keycard entry for all rooms
• secure luggage room*
• lockable storage boxes under dorm-room beds*
• code-locked safes in all the private rooms and apartments
• safe deposit boxes for small valuables
• laptop storage behind reception
• 24-hour reception

*Lockers require a separate lock. If you do not have one of your own you can borrow a padlock from the reception free of charge.

Where can I park my car?

If you prefer secured parking, you can use Ibis Hotel parking just about 50 m away from us for 550 CZK per 24 hours. Another option of a secured that can be arranged beforehand is www.mrparkit.com.

During the weekend (from Friday after 18:00 until Monday 8:00) there is a chance of a free parking in front of Cross cafe or on the street Ke Karlovu close to Miss Sophie’s. Please ask at the reception first, because there are mixed zones in the neighbourhood and some of them can only be used by permanent residents. Please note, that only limited spots are available.

Do you provide a map of Prague?

Yes! We provide guests with a free customized map of Prague full of great helpful information and recommendations for our favorite places to eat, shop, sight-see, and more!

Is there anything interesting going on while I’m Prague?

Prague is a city with lots of things going on no matter the season! Find cultural and art exhibitions, live music and concerts, outdoor markets, sporting events and more in addition to Prague’s must sees.

For specific events in and around Prague, we recommend visiting the following sites:

Prague TV
Expats.cz
Prague Events Calendar
Prague Monitor
Ticketpro Agency
Facebook Group
Eventful.com

As always, if you have any questions about upcoming events or things to do and see in Prague, feel free to ask our friendly receptionists.

How can I stay connected with Miss Sophie’s?

There are heaps of ways! Follow us on Twitter, ‘like’ us on Facebook, find us on Flickr, leave a review on Tripadvisor…and our favourite way: come back to visit!

Online consumer disputes

Click on this link to the website of the European Commission’s entity for online dispute resolution for consumer disputes.